5 days
Average claim turnaround
8 seconds
Average call waiting time
90%
One call query resolution
4600
Providers in our network
Since 1936, Fedhealth has been providing South Africans with affordable, quality medical aid cover.
For us, it’s about giving every Fedhealth member peace of mind healthcare for every stage of their lives. Not only that, but we’re also constantly looking at new ways to give our members more choice, flexibility and control when it comes to their medical aid.
Our healthy financial position is a sign of a healthy scheme. As such, we’re proud of our AA- Global Credit Rating maintained for 12 consecutive years, and reserves that are well over the required 25%.
Fedhealth is empowering you to build a medical aid that’s made for all of you, and only you. Join our medical aid revolution!
"I would like to really praise you for the wonderful customer service you have given us in the past years and also every day going forward. "
| ZELDA | 09 Sep 2020 |
I was so surprised to receive a teddy yesterday that you sent to my daughter due to her past stay in the hospital. You guys really go the extra mile.... You made my daughter so so happy. Her sister not so much as she wants to go to the hospital as well now. :) It really doesn't go unnoticed. Thanks so much for making our day a little bit brighter.
| Z. MULLER | 01 Sep 2020 |
"Amazing customer service. Very friendly"
| NTAKADZENI | 11 Sep 2019 |
"At first I was skeptical about the medical scheme but I'm starting to love it more every day. One of the best decisions I've ever made. I am amazed by how quick my things were processed, I did not expect it to be that fast. I am so happy and grateful for you and Fedhealth medical Scheme"
| RUDENE | 08 Oct 2020 |
"Simplified benefit structure, affordable premiums. Great flexibility. Affords members the choice to control their medical spend the way they want."
| THEMBA ZULU | 01 Aug 2020 |
"Very very happy with the service...and extremely friendly "
| LIZANNE | 23 Oct 2019 |
