Our Oncology Disease Management Programme supports members with cancer. The team consists of highly skilled healthcare professionals who work in conjunction with your doctor to ensure that the treatment you receive is both clinically appropriate and cost-effective. Our team is also supported by a number of oncologists and haematologists from the private, public and academic sectors.

What does the programme include?

Our Oncology Disease Management Programme gives you the following benefits:

• Access to the Independent Clinical Oncology Network (ICON): We’ve contracted with ICON, an organisation that includes 75% of all practicing oncologists in South Africa in order to provide your oncology treatment. For more details of the ICON Network, visit www.cancernet.co.za or call your Oncology Case Manager on 0860 100 572.
• Coverage for chemotherapy, radiotherapy and associated medicine: We’ll pay for chemotherapy and medicine directly associated with the treatment of cancer, provided a valid authorisation has been obtained. Treatment for conditions not directly related to the treatment of the cancer (e.g. depression) as well as treatment for the long-term conditions that may develop as the result of chemotherapy or radiotherapy will be funded from an alternative benefit (e.g. the Chronic Disease Benefit or your day-to-day benefit).
• Consultations and visits: These will be covered while you have either an active chemotherapy or radiotherapy authorisation. Prior to starting treatment and once treatment has been concluded, consultations are paid from the day-to-day benefit.
• Pathology: We’ll cover oncology-related pathology claims while you’re receiving either chemotherapy or radiotherapy and for 12 months post treatment.
• Radiology: We’ll cover general oncology-related radiology claims while you’re receiving either chemotherapy or radiotherapy treatment, and for 12 months post treatment.
• Specialised radiology (e.g. CT scans, MRIs, angiography, radio-isotopes): These procedures require a separate pre-authorisation, and will be paid from Risk.
• PET scans: You can have up to two PET scans per family per year, restricted to staging of malignant tumours.
• Surgery and hospitalisation: These claims will be paid from Risk, subject to you obtaining a valid authorisation from the Hospital Authorisation Centre.
• Stoma therapy: This will be paid from OHEB first (if your option has an OHEB) and once depleted, from Risk. Pre-authorisation is not required.
• Terminal care and private nursing: As part of our oncology benefit, the Terminal Care Benefit will cover accommodation in a hospice or terminal care facility for the care of patients in terminal stages of life (subject to a limit). You’ll need to get pre-authorisation from the Hospital Authorisation Centre. Private nursing will be paid from the Alternatives to Hospitalisation benefit, where this is available.

How to access this benefit
If you’re a Fedhealth member and want to access the oncology benefit, you’ll need to get pre-authorisation. This process uses a set of cancer guidelines and protocols that are continually updated as new products are launched and new treatment protocols are established.

Need more information?
Read more about Fedhealth’s oncology benefit here.

You can upgrade to a higher option with more comprehensive benefits anytime of the year, but only on diagnosis of a dread disease or in the case of a life-changing event, for example pregnancy. The option upgrade will only be allowed within 30 days of diagnosis. You will be required to provide supporting medical evidence.

The Fedhealth Birth and Baby Benefit gives expectant parents bundles of vouchers, discounts, gifts and advice – all you need to approach this new life stage with excitement and knowledge!

If you’re a pregnant beneficiary, you can register for our FREE Fedhealth Baby Programme once you’re 12 weeks into your pregnancy, and look forward to:

• A Fedhealth baby bag: This is a gorgeous baby bag packed with quality goodies like baby care products, nappies, a pregnancy book and more (this will be sent to you a month after registration)
• Vouchers and discounts for the best baby brands including Living & Loving magazine, Preggi Bellies exercise classes, Chelino strollers and others.
• Ongoing news and education in our digital newsletters including health profiling for each trimester, monthly callouts for high-risk members and access to our 24-hour Baby Advice Line with any of your questions.
• Doula cover: R1300 cover for a doula (birth coach) during natural childbirth, together with a new  birth card.
• Post-natal midwifery benefit: We’ll pay for four consultations in- and out-of-hospital per pregnancy at 100% of the Fedhealth Rate.

Read more about the Fedhealth Baby Programme.

In any medical emergency, it’s vital that injured people reach the most suitable care facility in the shortest possible time. This is because the care you receive in the period immediately after the incident, together with your care in hospital, will determine your survival and recovery. Europ Assistance provides a 24-hour medical advice and evacuation service to Fedhealth members, including co-ordinating emergency transport. Here's what you'll get:

• Medical advice in any emergency situation: Qualified nurses will give you telephonic advice in any emergency, meaning that you could save a life while the medical team is on its way.
• Emergency road or air response: Emergency vehicles will be dispatched immediately, manned by professional healthcare personnel and equipped with the latest equipment.
• Most appropriate facility and ambulance transfers: Initially you’ll be transferred to the nearest, most appropriate medical facility. When you’re well enough to return home or to a medical care facility closer to where you live, this will be arranged.
• Delivery of medication/blood: If medicines to treat you or your family are not available in an emergency, Care Assist will arrange for medicine or blood products to be delivered to where you are.
• Patient monitoring: Europ Assistance will monitor your condition constantly until you have been moved safely to a medical facility.
• Care for stranded minors or frail companions: Should minors or frail companions be stranded due to a medical emergency, Europ Assistance will arrange for a companion to accompany them to safety.

To read more on the Emergency Treatment benefit, download the full document.

In any medical emergency, it’s very important that you get the proper care within the shortest possible time, because this has a huge impact on your recovery. If you don’t get proper treatment, your injuries can worsen, and you could even be left with permanent damage and/or disability.

As a Fedhealth member, you’ll get the following emergency benefits as part of your medical aid:

• 24-hour medical advice and evacuation: This is provided by Europ Assistance, including the co-ordination and management of emergency transport.
• Medical advice in emergencies: Qualified nurses will give you telephonic advice in any emergency, meaning that you could save a life while the medical team is on its way.
• Emergency road or air response: Emergency vehicles will be dispatched immediately, manned by professional healthcare personnel and equipped with the latest equipment.
• Most appropriate facility and ambulance transfers: Initially you’ll be transferred to the nearest, most appropriate medical facility. When you’re well enough to return home or to a medical care facility closer to where you live, this will be arranged. 
• Delivery of medication/blood: If medicines to treat you or your family are not available in an emergency, Care Assist will arrange for medicine or blood products to be delivered to where you are.
• Patient monitoring: Europ Assistance will monitor your condition constantly until you’ve been moved safely to a medical facility.
• Care for stranded minors or frail companions: Should minors or frail companions be stranded due to a medical emergency, Europ Assistance will arrange for a companion to accompany them to safety.

To read more on the Emergency Treatment benefit, download the full document.

When you need to see a doctor, we’ve got you covered with unlimited network GP visits that are paid from Risk, once your day-to-day benefit has been depleted.

We currently have more than 4 600 network GPs across the country, so you’re just about guaranteed to find one within 10km from where you live.

How it works: Comprehensive options

If you use a network GP on our comprehensive options, the full cost of the consultation is paid from OHEB (on maxima PLUS) and never from your Savings, with full accumulation at the negotiated rate to your threshold level. Once OHEB is depleted, GP consultations will then be paid in full from Risk (by the Scheme), and the benefit then also becomes UNLIMITED! This means you can see your network doctor as often as you like and never have to pay from your own pocket again. On maxima EXEC, network GP consults are paid from Savings and once these are depleted, we’ll give you unlimited cover for GP consultations as long you’re using a GP who is on the network.

How it works: flexiFED options

On flexiFED 4, consultations with a Fedhealth Network GP are always covered from Risk and never from your day-to-day benefit (Savings/ MediVault and Wallet). It’s your choice to choose whichever doctor you prefer, but if you choose to use non-network GPs, the full consultation fee will then be refunded from your day-to-day benefit. This will accumulate to your threshold level at 100% of the Fedhealth Rate. Note that on flexiFED 4GRID and flexiFED 4 Elect, you’ll need to use a nominated network GP.

Nominating a GP

Want to nominate a GP? Phone the Fedhealth Customer Contact Centre on 0860 002 153 to do so.

Find a GP near you

Looking for a contracted GP near where you live? Click here to find a GP near you.

Want more choice, flexibility and control over your medical aid? With our MediVault and Wallet facility you don’t have to pay for your day-to-day savings before you’ve even used them, which lowers your monthly contributions and keeps costs down.

Instead, based on your plan option and family make up, you’re allocated a certain amount of money in your MediVault for day-to-day medical expenses. When you need funds for visiting the GP for example, you can either transfer the full amount, or a minimum of R600, into your Wallet.

From there, you’ll only pay back the money that’s been transferred from your MediVault to your Wallet, interest-free over 12 months – and you won’t have to pay in any more than that.

Use this flexible facility to pay a lower monthly contribution by choosing when and if you use your MediVault and Wallet. If you don’t use it, you don’t pay for it!

Want to quit smoking but need help doing it?

Research shows that over 70% of smokers would like to give up smoking, and a further 30% go on to try and stop each year. Here’s the issue though: less than 3% successfully quit if they do it cold turkey. Clinical reviews actually indicate that the most effective smoking cessation intervention is a combination of behaviour change techniques, medication and support. 

Tobacco kills up to half of its users, according to the World Health Organisation. Stopping smoking is therefore the single most important decision you can make to improve your health.

More about the programme

At Fedhealth, we offer the GoSmokeFree programme to all of our members:

• It’s available at 200 pharmacies countrywide, including Dis-Chem, Clicks, Pick n Pay and independent pharmacies.
• All smokers get access once per year (per beneficiary), and the GoSmokeFree consultation is paid from Risk.
• The service includes a pre-quit assessment and five support sessions, and features an individual plan designed to help you to quit smoking. Read more details by downloading the benefit document.

Get help to stop smoking today 

If you need nicotine-replacement therapies as part of your plan, you can claim certain products from your MediVault.

Want to quit smoking for good and take charge of your health? Visit gosmokefree.co.za, to find out more and locate your nearest participating pharmacy. 

Please call 0860 002 153 for all general enquiries and customer care assistance, including benefit and limit confirmation and document requests, as well as hospital authorisations, chronic medication enquiries and oncology-related authorisations.

Download more details about the GoSmokeFree benefit here.

Being obese or overweight has serious health consequences, increasing the risk of morbidity from at least 15 conditions including hypertension, Type-2 Diabetes, coronary artery disease, stroke, gallbladder disease, osteoarthritis, sleep apnoea and respiratory problems, as well as cancers of the endometrium, breast, prostate, and colon. Being overweight also places considerable strain on your joints, often resulting in orthopaedic surgery.

As well as this, obese patients may suffer from social stigmatisation and discrimination, coupled with mental health issues. The onset of the Covid pandemic introduced an additional concern as there are strong links between excessive weight and deaths due to the virus.

For this reason, we’ve got a Weight Management Programme that’s perfect if you’re a Fedhealth member with a high BMI and waist circumference.

When you join the programme, you’ll participate in a 12-week, biokineticist-led intervention that will give you access to a dietician and behavioural psychologist who will help you lose the excess weight and lead a healthier life. Once the programme is completed, you’ll also receive ongoing advice and monitoring.

Who qualifies for the programme?

You’re eligible for the programme if you have the following parameters:

• BMI ≥ 30 kg/m², or
• Men with a waist circumference ≥ 102 cm, or
• Women with a waist circumference ≥ 88 cm, or
• Other cases identified by a GP or BASA biokineticist supported by a motivation e.g. members with a BMI between 25.0 kg/m² and 29.9 kg/m² with diabetes and co-morbidities.

Interested in joining? Download more about the Weight Management Programme. 

What is the child rate benefit? 

As one of our key benefits, Fedhealth offers child medical aid rates for financially dependent children up to 27 years of age. This means that student dependants pay rates applicable to children of the main member or spouse, provided that child is unmarried and not earning more than the maximum social pension.

As an example, on the flexiFED 4 plan, child rates mean you could save up to R16 000 per year on medical aid contributions for each of your children, until they turn 27. And the money you save? You can use it towards tuition or accommodation fees.

What is the definition of a dependant? 

Your spouse, partner, children, or other family members who rely on you for financial care and support, may be registered as your dependants. Want to know more? Read more on dependants.

It’s our mission to offer you the right benefits at the right stage of your life. Regardless of where you’re at – single and ready to mingle, settled and in love with your babies, or sending a kid off to varsity – our medical aid benefits will support you and your family every step of the way.

Our options are structured to address your unique healthcare needs as they arise. From generous maternity and childhood benefits for young families, to extensive chronic benefits for older members, or treatment in a casualty ward after falling off a mountain bike for daredevil members… we’ve got you covered

At Fedhealth, we firmly believe that prevention is better than cure. That’s why we pay for a wide range of health risk assessments covering things like cardiac health, women’s health, children’s health and other general assessments. 

ALL ABOUT THE BENEFIT

Here’s what the benefit covers:

• Women’s health: Pap smears for cervical cancer screening for female beneficiaries aged 21 to 65.
• Men’s health: Prostate Specific Antigen (PSA) screening test each year for male beneficiaries aged 45-69.
• Children’s health: All child immunisations paid by the Scheme for beneficiaries up to 12 years old (except for myFED). Download the PDF to read which immunisations are covered.

On our comprehensive options, this benefit extends to things like cholesterol screenings and preventative programmes for older members over 45, such as:

• Bone densitometry for women aged 65 and older and men aged 70 and older
• Breast cancer screening with mammography for all beneficiaries aged 45 and older
• Colorectal cancer screening (Faecal Occult Blood Test) for all beneficiaries aged 50 to 75
• Pneumococcal immunisation for all beneficiaries aged 65 and older

Our screening benefit was created with you in mind, and the benefits and savings are truly significant. Because it’s paid from Risk, it stretches your day-to-day benefits even further, as well as protecting you at every life stage. Best of all, you don’t need any pre-authorisation for the screening benefit – so you can get it done first and claim back from us later.

Download more about the Fedhealth screening benefit.

Call the 24-hour Nurse Line on 0860 333 432

Before making that appointment at the doctor or rushing off to the emergency room, getting the right medical advice can save you time and money. Our 24-hour Nurse Line is provided free of charge to all Fedhealth members, where our experienced nursing staff can answer your questions about unfamiliar symptoms, medical and drug information, dealing with sick children, nutrition and diet, or more sensitive topics. All queries are treated in a confidential and professional manner.

Our nurses can assist by:

• Assessing your day-to-day symptoms for various common illnesses like colds and referring you to the appropriate healthcare provider
• Providing you with important health knowledge on any aspect of health, from surgery to detailed information on anything from lice and moles, to measles or mumps
• Explaining medical terms, test results and procedures
• Providing expert counselling on any chronic ailments or diseases that you or a loved one may have
• Providing expert information on medicines, including purpose, side effects, and contra-indications
• A database on poisoning protocols
• Health counselling for things like cancer, HIV/Aids, diabetes or asthma
• Addiction counselling
• Stress management
• A Teen Line for advice and counsel for teenagers on physical, emotional and sexual questions and problems they may be experiencing, as well as help for abused or neglected children

Download more on the 24 Hour Nurse Line Benefit, or call us on 0860 333 432.

We offer the following comprehensive managed care programmes if you have specific healthcare needs, including:

Aid for AIDS (AfA)

If you’re HIV-positive, AfA can help you manage the condition through both clinical and emotional support. You’ll be routinely called by counsellors to check how you’re doing, and you’ll get reminders when you’re due for blood tests. Fedhealth provides cover for an HIV test, which includes pre- and post-test counselling.

Contact us: Call the HIV Disease Manager on 0860 100 646 or email afa@afadm.co.za for a confidential conversation.

Oncology Disease Management

Our team of highly skilled healthcare professionals will work in conjunction with your doctor to ensure that the cancer treatment you receive is both clinically appropriate and cost-effective. They’re also supported by a number of oncologists and haematologists from the private, public and academic sectors.

What does the programme include?

Our Oncology Disease Management Programme gives you the following benefits:

• Access to the Independent Clinical Oncology Network (ICON)
• Coverage for chemotherapy, radiotherapy and associated medicine
• Consultations and visits
• Pathology
• Radiology and specialised radiology, eg. CT scans, MRIs, angiography, radio-isotopes
• PET scans
• Surgery and hospitalisation
• Stoma therapy
• Terminal care and private nursing

Read more about Fedhealth’s oncology benefit.

Mental Health Programme

Mental health is the centre of all health, characterised by integral relationships with a person’s physical, social, workplace and financial wellbeing. Our Mental Health Programme uses innovative solutions to help you be more empowered, and relies on social, family and workplace support.

Contact us: The share call number is 0860 002 153 – follow the prompts to the Disease Management Programme and select the Mental Health Programme, or send an email to mentalhealth@fedhealth.co.za for more information and to see whether you qualify.

Read more about Fedhealth’s Mental Health benefit.

Conservative Back and Neck Rehabilitation Programme

Back pain is a common cause of morbidity and incapacity, and is second only to headaches when it comes to the most common painful disorders. Fedhealth has an established programme to help you cope with back and neck problems. The programme is built on the principle of active muscle reconditioning, supported by scientific clinical studies showing that exercise reduces pain and can normalise function in many instances.

Contact us:
The share call number is 0860 002 153 – follow the prompts to the Disease Management Programme and select the Conservative Back and Neck Rehabilitation Programme, or send an email to backandneck@fedhealth.co.za for more information and to see whether you qualify for participation in this programme.

More on Fedhealth’s Conservative Back and Neck Rehabilitation Programme.

As a Fedhealth member, you’ll benefit from several unique benefits paid for from Risk:

Post-hospitalisation treatment for up to 30 days after you’re discharged from hospital (such as physiotherapy, x-rays, pathology), i.e. your follow-up treatment for a full 30- day period is paid directly from Risk, to preserve your day-to-day benefit.

Seven days of paid for take-home medication after discharge from hospital – provided the medication is dispensed by the hospital and reflects on the original hospital account.

Specialised radiology like MRI/ CT scans are paid for from Risk no matter what option you’re on, or whether they are performed in or out-of-hospital. A co-payment may apply on scans, depending on the option you’re on.

Trauma treatment at a casualty ward – Whether you’re admitted to hospital or not, emergency treatment such as stitches are always paid from Risk and never from Savings. Co-payments apply, depending on the option you’re on.

Cover for female contraception – Including oral, patches, contraceptive rings, certain injectables as well as IUDs that include the Mirena®.

In-hospital dentistry for children under 7 – Get coverage for hospital and anaesthetist costs from Risk, while your dentist account comes from day-to-day benefits.

In times of emergency it’s only human to panic, which could make it difficult for you to get in touch with the Europ Assistance Contact Centre if you need to. A lack of airtime could also prevent you from getting in touch with us.

That’s why Europ Assistance has implemented the SOS Call Me service: a user-friendly call-back service that means we will call members back when they need us, at no cost to them.

As a Fedhealth member, you can select three options on the service:

1. Emergency Medical Services (EMS)
2. Nurse Line
3. MediTaxi

What makes this service so useful is the fact that it’s easy to use, you can get assistance at the press of a button, and it’s accessible on any mobile device. The service is also available 24/7 365 days a year, which means peace of mind and convenience when you need it most.

Download more details about the SOS Call Me benefit.

MediTaxi is a medical taxi service available to qualifying Fedhealth members in Cape Town, Johannesburg, Pretoria and Durban.

If you’re a member who’s had a hospital authorisation, you can use the 24/7 MediTaxi benefit to take you to follow-up doctor’s appointments, provided you’ve undergone an authorised operation or medical treatment that prevents you from driving.

Booking the MediTaxi service

When you  phone to book a trip, you’ll need to provide your membership number, the date of the operation, and your healthcare provider’s details.

Cancellation

Any bookings cancelled less than 60 minutes before the agreed collection time will be billed at the full rate and deducted from your total covered incidents.

Additional terms and conditions

MediTaxi will cover a maximum distance of 50km from point of pick-up to point of drop-off. If you wish to travel further from this point and capacity allows it, you’ll be charged accordingly, and payment terms will directly be facilitated by the DSP.

With this free service, your recovery from a hospital stay can be made a little easier.

Download more details about this benefit here.

Back pain is a common cause of morbidity and incapacity, and has a significant social and economic impact. It’s second only to headaches when it comes to painful disorders that affect humans.

Fedhealth has an established programme intervention for qualifying members suffering from back and neck problems. It’s built on the principle of active muscle reconditioning, supported by scientific clinical studies showing that exercise reduces pain and can normalise function in many instances.

The programme requires 30 hours of treatment and tangible benefits for the member include an increased quality of life, and the assurance that their employer, through Fedhealth, is providing them with the care that they specifically require.

Contact us:
The share call number is 0860 002 153 – follow the prompts to the Disease Management Programme and select the Conservative Back and Neck Rehabilitation Programme, or send an email to backandneck@fedhealth.co.za for more information and to see whether you qualify for participation in this programme.

To read more on the Conservative Back and Neck Rehabilitation Programme benefit, download the full document.

Our health risk assessments benefit aims to identify Fedhealth members who are at risk of developing lifestyle diseases like diabetes, high cholesterol and heart disease. Once identified, we either help them prevent the onset of these conditions by changing their lifestyles – or we help them manage their disease through practical advice and steps.

Health Risk Assessments are available to all Fedhealth members and entail:

1. Wellness screening

Wellness screenings can be done by nurses at wellness days, nurses at pharmacy clinics or by a registered Biokinetics Association of South Africa (BASA) biokineticist. They include blood pressure, BMI, waist-to-hip ratio (WHR), random glucose and random cholesterol (finger prick) tests.

2. Physical screening

Members may visit any BASA biokineticist to have their physical screening done. The screening includes resting heart rate, body fat percentage, peak expiratory flow rate, flexibility and fitness measurements. Specific risk factors for metabolic syndrome, Type-2 Diabetes and cardiovascular disease are identified through the screening, and personalised activity-related interventions are recommended which will also improve the member’s mental wellbeing.

The way forward

Once these steps have been completed, members receive a report with feedback on their overall health and wellbeing. The member will find out what their ‘heart age’ is – an easily understood indicator of their overall health. Members may be identified as part of the High Risk or Emerging Risk groups, and flagged as being at risk of developing a chronic lifestyle disease.

Should they agree to participate in disease management programmes, they may receive additional wellness intervention benefits. These interventions will be done by a BASA biokineticist, who will refer the member to dieticians, psychologists and general practitioners where applicable (with responsible promotion of Scheme benefits). With health risk assessments, Fedhealth is set on helping members lead more fulfilling lives by making important lifestyle changes.

To download a PDF version of this benefit, click here

Fedhealth is one of the only medical schemes that pay for post-hospitalisation treatment for up to 30 days after discharge from hospital.

Follow-up treatment for a full 30-day period after leaving the hospital is paid directly from Risk, so your day-to-day benefits are not depleted. This ensures that your treatment is completed properly, plus it protects your Savings.

What does the 30-day post-hospitalisation benefit cover?

• Post-hospital treatment up to 30 days from date of discharge for physiotherapy, occupational therapy, speech therapy, ultrasounds, general radiology and pathology.
• Treatment is covered at 100% of the Fedhealth Rate and includes complications that may arise from hospitalisation.

Treatment is limited to the hospitalisation benefit within 30 days following hospitalisation ONLY. The day that you are discharged counts as the first day of the 30 days of cover. Treatment is also subject to the relevant managed healthcare programme and prior authorisation.

The following conditions apply:

• You must pre-authorise treatment 48 hours prior to the treatment.
• Only treatment as a result of a hospital event will be covered.
• Only follow-up treatment related to the original diagnosis is covered.
• If the member does not pre-authorise treatment, the claim will then be paid from available day-to-day benefits (Savings and OHEB) or by the member directly.
• Applying for authorisation after treatment has been received will not be allowed.
• Treatment must be requested by the doctor who treated the patient in hospital.

To read what this benefit does not cover, as well as other details, please download this document.

Oral contraception, contraceptive rings, contraceptive patches and certain contraceptive injections as well as IUDs (including Mirena®), are covered from Risk on the following plans:

• maxima PLUS
• maxima EXEC
• maxima EXEC GRID
• flexiFED 4
• flexiFED 3
• flexiFED 2
• flexiFED 1

Oral and injectable contraceptives are covered on myFED.

If you get them at a pharmacy, GP or a gynaecologist, the cost will automatically be covered by the Scheme and funded from Risk. Bear in mind that oral contraceptive prescriptions will only be funded from Risk if prescribed for the purpose of contraception, and not for the purpose of treating acne or another skin condition. IUDs (including the Mirena®), are also paid from Risk but this excludes the doctor’s consultation and the cost of the procedure, which will be paid from your day-to-day benefits.

If you’d like to find out which kinds of contraception are funded from Risk and which are not, please download this benefit information here.

Fedhealth is one of the only schemes that pay for trauma procedures from Risk. We’ll pay for your claim from Risk if you visit the trauma unit of a clinic or hospital for emergency treatment such as suturing. We’ll also cover the costs if you visit the trauma unit of a clinic or hospital with a life-threatening condition and are admitted immediately for further treatment.

Want to know more? Download our information pack on Fedhealth’s emergency treatment in a casualty ward.

Please note that this benefit is not available on the myFED option.

Fedhealth’s technology-enabled Hospital at Home service, in partnership with Quro Medical, brings all the essential elements of in-patient care to a patient’s home, including real-time patient monitoring.

It’s currently available in the Eastern Cape, Western Cape and Gauteng, and will be rolled out to other areas soon.

This gives members the option to receive active treatment for a specified period at home instead of a general hospital ward, without compromising on the quality of care.

Why complete treatment/recovery at home instead of a general hospital ward?

Although hospitals have their advantages, they are not always the ideal environment for all patients. In fact, research shows that patients recover better and faster in their own homes – resulting in improved health outcomes and a more positive experience. Some patients are more vulnerable to hospital-acquired infections and developing new health complications. Therefore, they may benefit from receiving care at home.

Just some of the benefits of the Hospital at Home service:

• Faster recovery and a better healthcare experience
• Care tailored towards the member’s individual needs
• Recovery in a comfortable and familiar environment
• Fewer health complications and readmissions
• Member’s doctor can monitor their condition day and night using digital technology
• Members receive more value from their Scheme benefits

For more information, please contact Fedhealth on 0860 002 153 or visit the Quro Medical website on www.quromedical.co.za. Alternatively, contact Quro Medical on 010 141 7710.

To read more on the Hospital at Home benefit, download the full document.