Especially during lockdown, when many families might be suffering from domestic or gender-based violence, or other forms of abuse.

In addition, the programme has also introduced a special Fedhealth Crisis Support Centre to offer you the relevant advice and support to deal with the challenges associated with COVID-19. A team of multilingual wellbeing professionals is available on 0860 111 646 to assist you 24/7/365 with any psychosocial, legal, financial or wellbeing concerns.

Know your risks
Your risk for COVID-19 will be determined as well as associated psychosocial and other lifestyle risks, such as financial and legal.

Know where to go
We will provide you with information and guide you to the most relevant resources.

Know what to do
We will provide you with practical advice and referrals to our network of dedicated psychologists and social workers. All our healthcare workers follow the guidelines and protocols outlined by the World Health Organization’s protocols.

Follow up and feedback
The Fedhealth Crisis Support Centre will follow up with you and other resource centres to that ensure a satisfactory experience is achieved and to determine if further support is required.

Telephonic information, advice and counselling on:
• Physical health matters: offering practical guidance on self-care depending on your risks; assisting with compliance to existing medication and treatment; and supporting you with lifestyle choices to maintain your health.
• Psychosocial matters: empowering you to respond to relationship and personal pressures that are made worse by self-quarantine and social distancing; supporting you if you experience emotions such as sadness, depression or anxiety.
• Trauma: guidance and support if you have experienced trauma such as violence (gender-based violence), abuse and loss. Coping with traumatic experiences through debriefing and scheduling follow-up tele-counselling sessions, where required.
• Legal matters: providing information and support in understanding your rights in personal and professional situations and providing telephonic legal advice, where necessary.
• Financial matters: providing support and resources if you are experiencing a loss of income and providing practical solutions on how to improve your ability to cope with financial pressures.

For support, advice and counselling, call the Fedhealth Crisis Support Centre on 0860 111 646.